Privacy Policy
Introduction
Zafari Technologies ("we," "us," or "our") is committed to protecting your personal data and explaining how we collect, process, and share that information. This Privacy Policy applies to information collected on our websites, mobile applications, cloud-based services, or controlled widgets embedded in communication platforms with a link to this Privacy Policy (collectively, the "Site"). It covers how we collect, use, share, and otherwise process personal data as of the date that this Privacy Policy is posted. It does not apply to any other information collected through other means. By "Personal Data," we mean any information that identifies or can identify you personally.
Third party links
The Site may contain links to third-party websites. We do not own, operate, or control these third-party websites, and this Privacy Policy does not apply to any websites maintained or operated by unaffiliated third parties. When you click on those links, you will be subject to the privacy policy of that third-party website, which we encourage you to review. We are not responsible for the privacy practices of those websites and expressly disclaim any liability for their actions, including actions related to the use and disclosure of personal data.
Personal information we collect
We collect your personal data to enhance the services we offer, maintain and improve the Site, ensure security, comply with legal obligations, and inform you about services and products that may be available through us, our affiliated companies, or our marketing partners. We collect personal data when you interact with or utilize services on the Site, such as:
- Creating a profile with us;
- Making reservations, accommodation requests, and payments;
- Consenting to marketing communications;
- Applying to job openings;
- Submitting comments, reviews, or other user-generated content;
- Connecting or interacting with us through social networks (e.g., Facebook, Twitter); or
- Requesting customer or technical support.
Personal Information includes:
- Name;
- Postal or billing address;
- E-mail address;
- Telephone or mobile number;
- Payment card or Mobile Money information;
- National identification or passport number for verification;
- Location via IP address;
- Device being used (for our mobile applications);
- Cookies and similar technologies;
- Customer hotel or lodge stay information;
- Other relevant data.
Even if you do not provide us with personal data, we may collect certain non-personal information about how you use our Site for statistical purposes only.
Use and Sharing of Personal Data
We process and share your personal data only with our employees, trusted third parties, including service providers, or other external entities, to fulfill your requests and meet our legal and business objectives. We contractually require third parties to access your personal data only for purposes of performing agreed services.We may process and disclose your personal data to:
- Provide you with products and services, including authenticating authorized users and marketing our services;
- Perform certain services or transactions initiated by you;
- Respond to your questions, complaints, or reviews;
- Send communications about transactions, product information, promotions, and electronic newsletters;
- Enable advertisers, where appropriate, to provide personalized content;
- Comply with applicable law and cooperate with law enforcement authorities;
- Prevent fraud or misuse of our IT systems;
- Support business operations, product development, and Site administration.
Legal Basis for Processing Personal Data
In compliance with the Data Protection Act, 2019 (Kenya), we rely on the following legal bases to collect, use, share, and process personal data:
- To perform a contract with you;
- To fulfill our legitimate interests, such as customer relationship management, fraud prevention, security, internal investigations, and potential mergers and acquisitions;
- To comply with legal obligations;
- To protect vital interests of any individual;
- To carry out a task in the public interest or as authorized by law;
- Based on your consent, where applicable
Providing personal data is voluntary, but refusal may affect our ability to fulfill contractual obligations.
Your rights
Under Kenyan law, you have the following rights regarding your personal data:
- Right to access: You can request a copy of your personal data held by us.
- Right to rectification: You can request correction of inaccurate or incomplete data.
- Right to erasure: You can request deletion of personal data under certain conditions.
- Right to object to processing: You can object to processing for direct marketing or legitimate interest purposes.
- Right to data portability: You can request transfer of your data to another service provider.
- Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time.
- Right to lodge a complaint: If you believe we have violated your rights, you can lodge a complaint with the Office of the Data Protection Commissioner in Kenya.
To exercise any of these rights, please contact us at the details provided below.
Security of Your Information
We implement reasonable technical, electronic, and organizational security measures to protect personal data from unauthorized access, alteration, disclosure, or destruction. Our security measures include:
- Encryption and access controls
- Secure data storage
- Contractual agreements with third-party service providers to ensure data protection.
While we strive to secure your personal data, we cannot guarantee the security of information transmitted online. You are responsible for safeguarding your passwords and account details.
Children’s Privacy
We do not knowingly collect personal data from children under 18 years of age. If we become aware that such data has been collected, we will take appropriate steps to delete it.
Changes to our Privacy Policy
We may update this policy from time to time. If significant changes occur, we will post notice on our Site for at least thirty (30) days before the changes take effect. Where required by law, we may seek your prior consent to these changes. Continued use of our Site after changes take effect constitutes acceptance of the revised policy.
Contact us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
